Technical Support Package
Western’s continuing success is not just down to our competitive prices and expert advice but also more importantly to our high level of after sales support. Our knowledge of educational IT products enables us to trouble-shoot most problems that arise in one call – therefore saving your valuable time and minimising any potential disruption to your teaching.
ICT Technicians Service
- Services included in the agreement
Installation of new ICT hardware
Repairs to existing hardware (excluding parts)
Software Installation
Fault finding
System configuration
Network cabling support /installation (excluding parts)
AV product support (excluding parts)
IWB support/installation (excluding parts)
Wireless support
Days can be accumulated for larger installations - File Servers (via prior arrangement)
- Server Operating Systems (via prior arrangement)
Exclusions
Spare Parts/ Consumables
Sims support