Technical Support Package
- Support Contact Details
- Technicians Visit Form
- AV Preventative Maintenance SLA
- Our Support Services PDF
Western’s continuing success is not just down to our competitive prices and expert advice but also more importantly to our high level of after sales support. Our knowledge of educational IT products enables us to trouble-shoot most problems that arise in one call – therefore saving your valuable time and minimising any potential disruption to your teaching.
ICT Technicians Service
Are you currently happy with your technician support Service Level Agreement?
Now more than ever today’s schools rely heavily on there IT & AV systems. Having a reliable and efficient running IT & AV system can make a huge difference to staff morale and pupils ability to learn effectively.
Here at Western our technicians support is more than just looking after your computers, as we provide a wealth of services including network cabling and AV installations. These skills can be used as part of your everyday Technicians Service. at no additional labour costs.
Western are one of the only companies that can offer an umbrella service for your school!
We have also introduced our consortium discount scheme. For example if 5 schools get together and choose which level of service they require from the below each school will receive a 5% discount on there costs (discount is to a maximum of 10% for 10 or more schools).
Technicians Services - Annual SLA
No of sessions per year |
Frequency of sessions |
Session Time | Annual Cost |
|---|---|---|---|
40 |
Weekly |
3Hrs |
£4000 |
20 |
Fortnightly |
3Hrs |
£2000 |
10 |
Monthly |
3Hrs |
£1050 |
6 |
Half-termly |
3Hrs |
£660 |
3 |
Termly |
3Hrs |
£345 |
Technicians Services - Ad-Hoc Basis
Add-Hoc |
Session Time |
Cost |
|---|---|---|
Pay as you go Half Day |
3Hrs |
£125 |
Pay as you go Full Day |
6Hrs |
£240 |
- Services included in the agreement
Installation of new ICT hardware
Repairs to existing hardware (excluding parts)
Software Installation
Fault finding
System configuration
Network cabling support /installation (excluding parts)
AV product support (excluding parts)
IWB support/installation/relocation (excluding parts)
Wireless support
Days can be accumulated for larger installations - File Servers (via prior arrangement)
- Server Operating Systems (via prior arrangement)
-
Exclusions
Spare Parts/ Consumables
Sims support
Projector & Interactive Whiteboard Preventative Maintenance Service Level Agreement
Regular maintenance can improve the life span of audio and visual equipment, projectors in particular can benefit from regular servicing.
More than 80% of projectors that fail are down to neglect.
More than 75% of failed projector lamps are also down to neglect.
Maintaining projectors and interactive whiteboards takes up time and resources.
Western can give your school complete peace of mind and ensure you get the most from your equipment.
Neglected projectors will block up, overheat and blow lamps prematurely, preventative maintenance can help prolong the life of your equipment and reduce the total cost of
ownership.
- What's included in the Service ?
¨ Preventative bi-annual service
¨ Clean projector filter & lens
¨ Check keystone and alignment
¨ Check lamp usage and inform client of the usage of lamp
¨ Surface clean interactive whiteboard
¨ IWB firmware upgrade
¨ Full inspection and report of installation components
¨ Discounted lamp replacements
¨ Discounted projector replacements
Pricing is supplied exclusive of VAT and assumes projectors are located within the same site/post code. A volume discount is provided as detailed below:-
Cost per Projector per annum
1-5 Projectors £40
5-10 Projectors £35
11-20 Projectors £30
20+ Projectors £25
Maximum working height for preventative maintenance visits is 4m, for projectors over 4m working height please contact us for pricing.
Our team of engineers are accredited so you know that you have access to expertise you can rely on. All engineers are enhanced CRB checked.
